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The rest of the machine.

Automation is the rotor, but it turns inside a machine: the IT that keeps the lights on, the infrastructure it runs on, and the software your team lives in. All three are things I build and run.

Why one person covers all three

Vendors sell layers. Problems cross them.

When the workflow, the server and the helpdesk are three different companies, every incident starts with an argument about whose ticket it is.

A vendor per layer

  • Your automation vendor blames the hosting
  • Your host blames the application
  • Your IT provider has never seen either
  • Every handoff is a queue, and you wait in all of them

One accountable partner

  • The person who built it also watches it run
  • Infrastructure sized for what actually runs on it
  • One conversation, whatever layer breaks
  • Fixes become automations so they stay fixed

Not sure which layer?

Describe the problem. I will place it.

A short call is enough to tell whether you are looking at an IT problem, an infrastructure problem or a software problem — and what fixing it properly would take.